Terms & Condition

Salek is a web-based app for ordering a transportation vehicles for passengers and goods; it communicates transportation service requests to the transportation service providers who have been registered as users of the Salek system. The joint stock Salek (registry code 101352 ), founded in the Republic of Egypt, is the holder of rights and service provider of the Salek app.


1. Using the Salek app

1.1 The use of the Salek app requires installation of the software and registration of a user account. During the installation of the Salek app, the mobile number of the Salek service user is linked to the respective user account and added to the database.

1.2 When using the Salek app, the user can choose whether he/she wishes to pay for the Transportation service to the Transportation driver in cash or use other payment options through credit card or mobile payment.

1.3 Any complaints can be sent to our support team via email info@Salek.eg or by calling our support line +2                     (available on workdays 09.00-17.00 ).


2. Salek credit card and mobile payment conditions (available only in certain countries, please follow instructions on your local application)

2.1 The user of the Salek app can pay for the Transportation service with a credit card payment, which requires the prior activation of the credit card data within the app and acceptance of Salek Terms and Conditions.

2.2 Mobile payments can be made by a user of the Salek app who has concluded a mobile payment agreement.

2.3 When making credit card and mobile payments, the receiver of the payment is Salek, who forwards the received payment to the Transportation service provider.

2.4 When making credit card and mobile payments, a service free is added per each order of Transportation service. The named service fee includes payment commission fees, incl. Visa / MasterCard service fees. The amount of the service fee is displayed in the mobile app. In the event that the mobile payment intermediary enacts a fee for the usage of the payment service, which has to be paid by the Transportation customers separately, then the named fees are not included in the Salek credit card and mobile payment fee.

2.5 The intermediation of credit card payments in the Salek app is carried out through -------- pursuant to the following conditions https://www.mysalek.com/terms-condition 

2.6 Salek shall be responsible for the functioning of credit card payments and offers card owners support in solving problems. The resolution of credit card and mobile payment related disputes also takes place through Salek. The contact for Salek credit card and mobile payment support service is: info@Salek.eg and phone number +           – Inquiries submitted by e-mail shall receive a response within one business day. Salek shall resolve all credit card and mobile payment related complaints and applications within two business days.

2.7. When offering credit card and mobile payments, Salek acts as the economic agent of Transportation service providers by intermediating payments made in the Salek app. The obligation of the Transportation customer in front of the Transportation service provider shall be considered fulfilled as of the moment when the payment order is made for the payment of funds into the Salek bank account. Salek shall not be responsible for the exercise of the Transportation customer’s payment order.


3. Ordering or cancelling a Transportation service

3.1 If the Salek app user orders Transportation and the Transportation driver has confirmed the receipt of service then the Transportation is considered pre-ordered.

3.2 Cancelling the use of an ordered Transportation is considered to be the situation where the Transportation driver has notified about the receipt of an order and the Salek app user waives the Transportation service after receipt of the notice.

3.3 Cancelling the use of an ordered Transportation is also considered to be the situation where the user of the Salek app or people whom the Transportation was ordered for do not appear in the Transportation within 1 km as of the time when the Transportation driver notified them about the arrival of the Transportation in its destination.

3.4 In case of cancelling the Transportation service the Salek app user has to pay 10 EGP as a penalty fee. In the event that the Salek user notifies about the cancelling of Transportation service within 3 minutes as of receiving of the notification concerning the receipt of the order through Salek, the user does not have to pay the penalty fee.

3.5 We have the right to revoke the right to use the app if the user has waived the use of Transportation service on 3 successive instances in one 24 hour period. In that case the app notifies the user about the number of cancellations and after waiving the 3rd time, Salek cancels the usage right. Salek usage right can be cancelled for up to six months. After that the user can reactivate his/her user account by contacting the local team via email.


4. Use of the Salek app

4.1 Salek is a mobile app enabling the persons requiring a Transportation service to find a suitable provider by sharing data on their geographic location.

4.2 The use of the Salek app is based on a non-exclusive license issued by Salek . The license agreement is valid for a non-limited period and is free of charge for the Transportation customer. In case of any faults in the software, we shall endeavor to correct them as soon as possible, but please keep in mind that the functioning of the app may be restricted due to occasional technical errors and we are not able to guarantee unlimited faultless functioning of the app at all times. We shall also accept no liability for any losses incurred as a consequence of the Salek app not functioning or not being usable in the desired manner. In the event that the Transportation customer’s right to use the app is cancelled, the corresponding non-exclusive license shall also be repealed.

4.3 As the Salek app is a means of communication between Transportation customers and Transportation service providers, Salek cannot influence or take any responsibility for the quality or defects of the service. For this reason, we are unable to guarantee consistently accurate and faultless provision of Transportation services located via Salek. For resolving complaints please contact our support team (referred to in clause 1.3).

4.4 The Salek app does not constitute an offer or brokerage of Transportation for customers. The Salek app is not a means for organizing the provision of transportation services. It is also not an agency service for finding customers for Transportation service providers.

4.5 The consumer’s right of refund (withdrawal) is not applied to Salek app orders.


5. By registering an account with Salek, a Transportation customer shall accept the following conditions

5.1 Salek shall have the right to add the personal data of the app user to the Salek database and to forward the personal data to Transportation service providers in accordance with Salek’s Privacy Policy (http://mysalek.com/terms-condition).

5.2 Salek shall have a right to make unilateral amendments to the Terms and Conditions and Privacy Policy and to relinquish the database to third parties. We shall notify the users of changes to Terms and Conditions and Privacy Policy.

5.3 Salek shall be entitled to transfer the database of personal data to third parties without prior notification of the app users. In case of a transfer of the business or the database, the rights and conditions arising from this license agreement shall be transferred as well.

5.4 Salek shall be entitled to forward personal data and bank data to credit card, mobile payment and payment gateway intermediaries.

5.5 Salek has the right to send marketing messages and authentication codes through SMS messages.


6. Good practice of using the Salek app

6.1 As Salek is not a provider or broker of the Transportation service, we are unable to influence the quality of the Transportation service. Any issues with defects or quality of the Transportation service shall be resolved in accordance with the rules and regulations of the Transportation service provider or the relevant supervisory authority.

6.2 Salek is committed to contributing to improvement of the quality of Transportation services. For this reason, we ask to fill out a feedback form in the Salek app. This enables us to offer suggestions to the Transportation service providers for improving the quality of their service.

6.3 We expect that the users of the Salek app use the app in good faith and are respectful of the Transportation drivers who offer their services through Salek.

6.4 Salek shall make every effort to ensure that only drivers, who have integrity and are respectful of their profession and customers, use the Salek app. However, we are in no position to guarantee that every provider of Transportation services, located via the Salek app, satisfies the aforementioned criteria at all times. If you experience objectionable Transportation service, please notify the company responsible for the service, a supervisory authority or our support team (referred to in clause 1.3).


7. Free rides referral campaign

7.1 Salek shall reward riders with a 10 EGP discount code for every new unique rider they invite to use the app.

7.2 The reward code will only be valid if the new rider uses Salek’s mobile payments for the first ride.

7.3 Salek has the right to void any discount codes and block rider accounts if it suspects any fraudulent activities and charge the rider for the damages caused.